Frequently Asked Questions

• What is TeraDepot?
  
  TeraDepot is a music hosting and sharing provider. We offer online storage/remote backup capacity, sophisticated uploading and downloading tools for your music.
  TeraDepot is the simplest music hosting and sharing service. Upload your music and store them online for instant access and sharing.
  
  
• Why should I use TeraDepot?
  
  Whenever you need to send a music file to anyone instantly, TeraDepot can help. Or if you simply want to share music with many people at once, TeraDepot is the perfect solution to accomplish this.
  If you need secure remote storage capacity for your music files, TeraDepot offers the solutions for you.
  If you want to access your music from a variety of computers and don't want to carry around a USB stick, TeraDepot is a perfect way of doing so. And much more...


• Do I need to register to use TeraDepot?
  
  You do not need to register to use TeraDepot. However you may become a free registered member and gain additional benefits. Registration entitles you to your own personal account which enables you to manage your uploaded files. Whenever you are logged in and upload a file, it is added to your account. You can see how many times each file was downloaded, when the last download took place, change your filename, delete files you no longer wish to be shared and much more.


• What if I have forgotten my password?
  
  If you have forgotten your password you can use this form to request the password to be resent to the email address you used to sign up with. If the email does not arrive within a few minutes, please check your spam folder.


• Do I need to supply my email address?

When sending a file, supplying your email address is optional. When registering, supplying your email is required.


• How is TeraDepot free?
  
  TeraDepot is supported by advertising sponsors. Running a music sharing service is extremely expensive, however we try to limit the number of advertisements that we need to run to support the service.


• Will TeraDepot always be free?
  
  Yes, the registered service provided by TeraDepot will always be free. However in order to get the most out of TeraDepot, we recommend that you become a Premium Member.


• Can I use TeraDepot for my business or website?

Yes, anyone is able to use our service. You can use TeraDepot for private or commercial purposes.


• How often can I use TeraDepot?
  
  You can use TeraDepot as often as you like. The amount of data free users can download in a 24 hour period is restricted. Premium Members get a massive 15GB download limit per day. All users can upload as many files as they wish.


• How do I report a violation of the terms of use?

On any file download page, there is a "Report Abuse" link. Please use that link to report a file for abuse. Abuse requests will be processed per our guidelines in our TOS

• Can I link to TeraDepot from my website?
  
  Yes, we welcome any links to our site. You may share your download links on any website, forum etc. Click here for a list of images which you can use to link to us.

• Do I need to register to TeraDepot to upload files?
  
  No, you do not need to create a free account to upload or download music files from TeraDepot, but we highly recommend that you create one so you'll always be able to manage and share the files you upload at any time from any computer just by logging in to your account.
  
  
• What type of files can I upload to TeraDepot?
  
  TeraDepot is a music sharing website we allow most audio formats to be uploaded and shared. As long as your file does not violate our terms of service, you may upload and share your file with whoever you want


• How long will my uploaded files be stored?
  
  For free accounts, there is currently no time limit on how long uploaded files will be stored as long as you access your account (i.e. login to your account) at least once every 120 days OR at least one of your files is accessed (i.e. downloaded) every 120 days.


• What happens if I upload a file and lose the sharing URL for that file?
  
  

  If you upload a file to TeraDepot and create a free account or log in to your account before uploading a file, then that file will appear on your My Files page.

  If you don't create a free account and you lose the sharing URL for a file you uploaded, then unfortunately you'll need to upload the file again.

  For this reason, we highly recommend that you create a free account so you'll always be able to manage and share the files you upload to TeraDepot at any time from any computer just by logging in to your account.



• Why are my uploads slow?

We do not restrict upload speeds. The upload speed depends on your Internet connection and your service provider. Usually, ISP's tend to limit the upload rate of home and business internet connections. Contact your ISP to know more about your uploading speed limits.

• How fast can I download a file?
  
  Your download speed depends on a number of factors - mainly the speed of your connection to the Internet and the quality of your service provider. Our servers are located at a major data center, and we have plenty of bandwidth available. Download speeds for free users are given less priority and to prevent leeching you can only download one file at a time. Download speeds for Premium Members are unrestricted - Premium Members can have many simultaneous downloads, and can use download managers and accelerators to get even faster speeds.
  
  
• Can I resume a broken download?
  
  This feature is only available to Premium Members and depends on the software being used. Downloads can normally only be resumed using a download manager software.


• I can't find my download link, what should I do?
  
  Unfortunately we are unable to help you in this situation. The best solution is to upload the file again, and make sure you send the file details to your email account, or create a free or Premium account so your file will appear in your file management tool.


• How many times can a file be downloaded?
  
  

  A file can be downloaded an unlimited number of times. There are no restrictions on the number of times a file can be downloaded.
  

• What are public files?
  
  

  Public files are files that are shareable with other people only if you choose to share them by providing people with a sharing URL.  Public files are not shared with the general public so people can only browse your folders and/or download your files if you give them a sharing URL.

  Once files are uploaded, you can make them private or password protected at any time to provide an extra layer of security for confidential and/or sensitive files.
  

• What are password protected files?
  
  

  Password protecting files provides an extra layer of security for confidential and/or sensitive files that you want to share with other people.  If you password protect a file and share it with someone, that person will be required to enter the password you set in order to download it.

  To password protect a file, click "Edit File" icon, and then put in the password you want in the password field.  To remove the password, simply delete the password and save the page.
  

• How do I sort my files?
  
  

  You can sort the files on your My Files page by clicking the header of the column you want to sort your files by (e.g. File Name, Date, Size, or Downloads).

  The up/down arrow next to the header of each column lets you change whether the files are sorted in ascending or descending order.
  

• How do I create a new folder?
  
  Go to My Files page and put in the folder name in the field and click on "Create New Folder".


• How do I edit/rename folders/files?

Go to My Files page and click on the "Edit Icon" next to the folder/file you want to edit, edit the details and submit the changes.


• How do I delete folders/files?
  
  
Go to My Files page and click on the "Delete Icon" (red X) next to the folder/file you want to delete.